◦ Orders can only be cancelled up to 24 hours after purchase.
◦ Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
◦ We only replace items if they are broken during shipment, broken by our doing, or sent to an address not provided at checkout. Please send images of items in question to be evaluated for a refund.
**Due to the soft nature of high quality 14k gold and .925 sterling silver, items may arrive bent but are NOT broken, and not eligible for a refund. Please visit our Care Page for more information.
◦ Once an item is delivered to the address on file, the responsibility is passed onto the new owner. Unfortunately, we cannot replace items that may have been stolen or misplaced after delivery to the correct address.
◦ If an item is never delivered to the proper address, please contact us at to receive your replacement.